Novalis AI
Let’s talk about your project ↗

Interface concept / Customer service & AI

Answer. Check. Hand over.

Help with routine questions while keeping human decisions visible.

The starting point

Routine questions occupy support, but some answers need an order record or a specific authorisation.

What we design

An assistant connected to authorised sources that informs customers and prepares a team handover when needed.

What changes

Help with routine questions while keeping human decisions visible.

Journeys & features

  • Customer chat
  • Context & sources
  • Permissions
  • Human handover

A design direction to adapt to your business.

Imagine your version ↗
Interface concept

A design direction to adapt to your business.

Imagine your version ↗
Interactive demonstration · example project
NOVALIS OS / 02

Receiving journey · v2

Scope: receive an order, check availability, reserve parts and prepare delivery. Criteria: distinguish available from reserved, flag insufficient quantity and retain the decision. Excluded: payment and accounting.